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FAQs 2017-01-13T15:14:06+00:00
What’s the payment term when ordering the paper rolls from your company? 2017-01-13T15:16:24+00:00

Payment Term:   50% T/T in advance and 50% T/T balance against copy B/L. (for small order, we prefer 100% T/T in advance).

Payment Method :   T/T, Western Union, Paypal

  • T/T: T/T means telex transfer, it is the most traditional payment method
  • Western Union:  Pay and get money instantly in just minutes
  • Paypal :  Popular online payment way, suitable for small orders


What’s the packing of paper rolls ? 2017-01-13T15:16:24+00:00

To protect the paper rolls from moisture & dust, we usually pack the rolls with 2 ways:

Wrapped Foil:   This is the most popular way to pack the rolls. The rolls are individually wrapped by silver or gold foil, and then put in the carton.

Silver Foil Packing Paper Roll
Gold Foil Packing Paper Rolls

Shrinked Packing:  It is more modern way to pack the rolls, with the transparent shrink wrap it can be easier to view the roll & core diameter.

Shrink Packing Paper Rolls
Shrink Packing Paper Roll
How do you deliver the goods? 2016-07-13T15:39:24+00:00

We generally ship the goods worldwide by sea. The products will be in a shipping container when arriving at the port. You are responsible for picking up your shipment and Customs clearance on your side.

But in some cases, we can deliver the goods in other ways:

Air Cargo:  For urgent and small order, we can deliver the goods to your hand by air, it is fast and the cost is also expensive

Deliver the Goods to Your Forwarder:  If you have any forwarder (or friend) in China, we can deliver the goods to their place, and they can take care of the rest after receiving the goods.

How about thermal paper image life and winding? 2017-01-13T15:16:24+00:00

Some countries laws have strict requirement about thermal paper image life.Once thermal products have been imaged on the recommended equipment, the image will normally remain legible for at least 5 years, assuming the documents are properly stored with compatible materials under normal filing conditions, with a relative humidity between 45 percent and 65 percent, as well as a temperature below 25′ degree.

All our paper rolls are tightly winding.If the rolls are too loose,when you push from one end of the paper roll,the paper would slide from the other end.Actually it makes no big difference in using,but no one would be willing to use loose paper rolls.

What’s your thermal paper grade? 2017-01-13T15:16:25+00:00

Thermal paper rolls come in a range of thickness from 50gsm to 80gsm. We are mainly using 58gsm thermal paper for our customers now, since 58gsm thermal paper has appropriate length and favorable price.

Take 80mm x 80mm paper roll as an example :

80mm x 80mm 55gsm 60um 80m $0.630
80mm x 80mm 58gsm 73um 63m $0.540
80mm x 80mm 60gsm 80um 60m $0.530

In general, if customers don’t have specific requirement, we will use 58gsm thermal paper by default.

How to describe a paper roll ? 2017-01-13T15:16:25+00:00

There are 3 parameters to describe a paper roll : Width, Diameter (or Length), Core.How to measure a paper roll

For example, for 80 x 70 x 12mm thermal paper, it means the paper roll width is 80mm, the diameter is 70mm, and the core is 12 mm.

In most American countries, they usually describe a paper roll by  “Width x Length x Core“. For 3 1/8” x 230′ x 7/16″ paper roll, the width is 3 1/8”, the length is 230′, the core is 7/16”.

How to distinguish thermal paper and standard paper ? 2016-03-02T14:59:17+00:00

As thermal paper is coated with chemicals that allow the activation of the chemicals to produce a specific color (usually black) when put in contact with a heat source. So the easiest way to distinguish thermal paper and standard paper is scratch the paper surface with your fingernails on double side. If one of the paper pliers shows black,it is thermal paper, otherwise it is normal paper (we called it “bond paper“).

What if my product is not listed on your website ? 2016-07-13T16:06:01+00:00

We just listed some popular paper roll sizes on the website. If you are not finding the paper size what you need, please send email to : support@pandapaperroll.com, we are MORE THAN HAPPY to assist you!

What’s thermal paper ? and how does it work ? 2017-01-13T15:16:25+00:00

Thermal paper is a specialty paper that changes color when subjected to heat, without the use of traditional ink. This effect is achieved by coating the paper with heat-sensitive dyes and developers during the manufacturing process.

A thermal print head consists of a multitude of miniature heating elements distributed along its printing width. It is commonly used to produce receipts in Point Of Sale (POS) printers, ATMs, cash registers and EFTPOS terminals.

What's thermal paper