FAQs

FAQs 2017-12-25T16:05:23+00:00
What’s the payment term when ordering the paper rolls from your company? 2017-12-18T11:18:13+00:00

Payment Term:   50% T/T in advance and 50% T/T balance against copy B/L. (For small order, we prefer 100% T/T in advance).

Payment Method: T/T, Western Union, PayPal

  • T/T: T/T means telex transfer, it is the most traditional payment method
  • Western Union:  Pay and get money instantly in just minutes
  • PayPal:  Popular online payment way, suitable for small orders
  • If you have any friend in China, you can let your friend pay us RMB.

 

What’s the packing of the paper rolls? 2018-05-29T12:48:52+00:00

To prevent the paper rolls from moisture & dust, and protect them on long distance delivery, we usually pack the rolls with 2 ways:

Wrapped Foil:   This is a traditional way to pack the rolls. The rolls are individually wrapped with silver or gold foil and put in the carton.

Silver Foil Packing Paper Roll
wrapped packing

Shrink Packing: It is a modern and elegant way to pack the rolls with the transparent shrink wrap.

Cartons: We normally use the strong kraft box to put the rolls in. We can print your company Logo, name, address and contact information on the cartons to advertise your business and increase your brand awareness.

paper roll carton

Design can maximize productivity. We can provide a unique packing solution for your paper roll order, such as a custom branding labels on the rolls, and custom printing design for your cartons. If you want a different visual solution for your paper roll business, talk to us now, we have a talented design team to serve you.

How do you deliver the goods? 2017-12-18T12:55:04+00:00

We generally ship the goods worldwide by sea. The products will be in a shipping container when arriving at the port. You are responsible for picking up your shipment and customs clearance on your side.

But in some cases, we can deliver the goods in other ways:

Air Cargo:  For urgent and small order, we can deliver the goods to your hand by air, it is fast and the cost is also expensive

Deliver the Goods to Your Forwarder:  If you have any forwarder (or friend) in China (such as Guangzhou, Yiwu, Shenzhen), we can deliver the goods to their place, and they can take care of the rest after receiving the goods.

What’s your thermal paper grade? 2017-12-18T13:00:46+00:00

Thermal paper rolls come in a range of thickness from 50gsm to 80gsm. We are mainly using 60gsm thermal paper for our customers now, since 60gsm thermal paper has appropriate length and favorable price.

Take 80mm x 80mm paper roll as an example:

SizeGradeThicknessLengthPrice
80mm x 80mm 55gsm 60um 80m $0.700
80mm x 80mm 60gsm 73um 63m $0.610
80mm x 80mm65gsm 80um 60m $0.590

In general, if customers don’t have a specific requirement, we will use 60gsm thermal paper by default.

How to describe a paper roll size? 2017-12-18T13:05:46+00:00

There are 3 parameters to describe a paper roll size: Width, Diameter (or Length), Core.How to measure a paper roll

For example, for 80mm x 70mm x 12mm thermal paper, it means the paper roll width is 80mm, the diameter is 70mm, and the core is 12 mm.

In most American countries, they usually describe a paper roll by  “Width x Length x Core“. For example, 3 1/8” x 230′ x 7/16″ paper roll means the paper roll width is 3 1/8”, the length is 230′, the core is 7/16”.

If you want to know the relationship between a paper roll diameter and its length, please read this article.

How to identify thermal paper and woodfree paper? 2017-12-18T13:15:35+00:00

As thermal paper is coated with chemicals that allow the activation of the chemicals to produce a specific color (usually black) when put in contact with a heat source. So the easiest way to identify thermal paper and woodfree paper is scratching the paper surface with your fingernails on double side. If the paper surface turns black, it is thermal paper, otherwise it is woodfree paper.

identify thermal paper

 

What if my paper size is not listed on your website? 2017-12-18T13:19:29+00:00

There are hundreds of paper roll sizes available, we just listed some popular paper roll sizes on the website. If you are not finding the paper size you need, please send an email to: support@pandapaperroll.com, we would be happy to assist you.

What’s thermal paper? and how does it work? 2017-12-18T13:17:14+00:00

Thermal paper is a specialty paper that changes color when subjected to heat, without the use of traditional ink. This effect is achieved by coating the paper with heat-sensitive dyes and developers during the manufacturing process.

A thermal print head consists of a multitude of miniature heating elements distributed along its printing width. It is commonly used to produce receipts in Point Of Sale (POS) printers, ATMs, cash registers and EFTPOS terminals.

What's thermal paper